Our Commitment
We stand behind every transaction to make sure you receive all items purchased! Items that are incorrect, damaged, or defective will be exchanged or refunded. If you have received a product that is the wrong size, has been damaged from shipping, is missing, or is different from what was ordered, please contact us immediately for resolution. Damaged item(s) from shipping must be reported prior to being put into service or installed on the vehicle.
Shipping Info & Time / Order FAQ's
We strive to ship products in the fastest possible manner. Most loose tires, wheels, and other components are delivered within 3-7 business days. However, please allow 7-10 business days for delivery on tire/wheel packages which are custom 'built-to-order' and require additional labor, processing, and handling times. Tracking information will be emailed once the item(s) have shipped.
We ship only to the lower 48 United States using Fedex or UPS Ground services. Expedited delivery options are not available. Due to the nature and size of the products we carry, we cannot ship to a PO Box. Please provide us with a valid shipping address when placing an order. We do not ship to Alaska, Hawaii, AFO/APO, or any international countries.
How do I know the order was received?
After placing an order online, you will receive an order confirmation with an Order ID number, confirming your order has been placed. Also, if your email address was entered correctly without any typo issues, you will receive an email confirmation as well. Please check your junk mail or spam folder as the email may have been filtered.
You can also login to your account to see your past order(s), see current order status, and view tracking information.
In the event of a problem or backorder, we will attempt to contact you by phone or email.
How do I know the items are in stock?
While we try our best to maintain stock status online, occasionally some items may be out of stock, backordered or discontinued. In the event that any part of your order cannot be fulfilled, we will attempt to notify you by email or phone within a reasonable amount of time. If we are unsuccessful in contacting you, we will automatically refund you for the items we are unable to fulfil.
Why has a pending charge disappeared from my card?
When you check out, the order amount is for an authorization only. We will charge your card (capture the funds) only if the order is able to be processed. If a couple of business days have passed without us (the merchant) finalizing the authorization, you may see the pending authorization disappear. If this happens, the transaction will come through later once the order has been processed and completed. Tracking information is emailed once the items are shipped!
Order Cancellation
Orders cannot be cancelled or changed once submitted. Please check double check order information before submitting an order. Orders cannot be cancelled, even if you have not received a shipment notification, but can be returned following our return policy. In the event the order cannot be fulfilled (e.g., item unavailable), we will contact you for resolution.
Will I be charged sales tax?
As a Kansas based company, we are required by law to charge sales tax on orders delivered to Kansas.
In addition, many states require that out-of-state and internet purchases be subject to their sales tax regulations, which should be reported and paid by the purchaser to their state, even if the sales tax was not collected by us (the remote seller) at the time of the order.
Where is the rest of my order?
Due to the nature and size of our items, shipping multi-piece items may get separated while in-transit. Fedex and UPS are routing millions of items through their hubs and trucks each day! Often times we see that multi-piece items won't necessarily take the same route and parcels still 'In-Transit' will be delivered within a few days. Please check the tracking information that was emailed. There may be several tracking numbers which are associated with a master tracking number. Items may also have been sent from multiple warehouses. Complete tracking details, including the latest scans, can be seen at the UPS or Fedex websites. Active scans indicate that the package(s) are moving through their system and should be arriving soon.
If you have not received a complete shipment, or do not see active scans, or believe an item is missing or lost, please call or email us with your order information including Order ID and tracking number. We will take any and all necessary actions for resolution.
Rest assured, we will stand behind the transaction (that's our commitment to you) and make sure you receive all items purchased!